Reimage PC Repair Review - Pros & Cons, 125+ Real User Reviews

Reimage PC Repair Review - Pros & Cons, 125+ Real User Reviews

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Reimage PC Repair Review - Pros & Cons, 125+ Real User Reviews

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Overview

Company
Reimage Plus
Operating Systems Supported
  • Windows XP
  • Windows Vista
  • Win7
  • Win8
  • Win10
Price
$69.95(1 License, Unlimited Use for 1 Year).
MoneyBack Policy
60 days

Main Features

Technical Support Options
  • Live Chat
  • Email/Support Ticket
  • Knowledgebase/FAQs
  • Video Tutorials
  • Blog

Free Trial Available

Trial Limitations
Only for scanning, a registered version is required to remove found problems.

Things changed these years. I'll let you guys talk about this PC repair software. Share your comments by using "Add new review" button below.

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Competing Products

Im my opinion, systweak ASO is the best system cleanup and optimization software for Windows on the market. If you decide to give Advanced System Optimizer a try, make sure use the coupon code "ASO-20-SPECIAL" at checkout page to get $10 off .

Useful Tools

This software helps you uninstall & remove unwanted programs and traces easily.

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Editor review

(Updated: September 07, 2017)
Overall rating 
 
2.0

No comment.

User reviews

130 reviews

 
(12)
 
(9)
 
(9)
 
(26)
 
(74)
Overall rating 
 
1.9
 
2.3  (130)
 
1.9  (130)
 
1.7  (130)
 
1.6  (130)
View all reviews View most helpful
Ratings (the higher the better)
Ease of Use
Is this software easy to install and use?
Features
Are the features enough for you?
Effectiveness
Does this software help?
Support
How is their technical support?
Additional Info
Comments
Overall rating 
 
4.3
Ease of Use 
 
4.0
Features 
 
5.0
Effectiveness 
 
5.0
Support 
 
3.0

Reimage saved my PC

My computer was so screwed up it would barely connect to the internet, then freeze. I read about Reimage and gave it a try. Even with a bad connection it saved the CPU from the trash bin. It took several hours, but the result was well worth it. My PC ran as fast or faster than when new. After two years of running well I had the same issues again and purchased another one year of reimage service. Presto, all repairs completed online in a few hours, and now windows system again works like new.
I would recommend to any family member or friend. No scam here, Reimage has twice rectified any and all issues with my PC.

Pros
Cleaned up all of my system woes, runs like it was new.
Cons
None so far, other than the clean up took a few hours longer than stated. Maybe there was a lot of repair, runs like new ro better now
Which kind of user you are/were?
Paid Customer
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Overall rating 
 
2.0
Ease of Use 
 
5.0
Features 
 
1.0
Effectiveness 
 
1.0
Support 
 
1.0

Reimage

It didn't work. My computer runs slower and has even more problems. I almost lost all my photos on an external disk, used the driver detective to get them back again and now it's screwed up again. My photos are back but it takes forever to load them up. Refund is in process. It shouldn't have to cost anything and Norton didn't detect it either that it was bad which should tell you that it's okay but it's not.

Pros
It doesn't work at all; same problem
Cons
None
Which kind of user you are/were?
Paid Customer
Was this review helpful to you? 
Overall rating 
 
4.0
Ease of Use 
 
5.0
Features 
 
5.0
Effectiveness 
 
5.0
Support 
 
1.0

Worked wonders on XP and Windows 7 but beware of support

This has solved many problems over the years, I have used it on a couple of generations of computers and Windows, and have come to depend upon it. However, one time, when it stopped in mid stride, I contacted support. Ended up speaking from someone in India or Bangladesh. Came on to my computer and called up a log of all errors that had occurred over the past couple of years, all of which had been corrected in the past. Told me that he could "correct" them for a fee in excess of $100. I terminated the call and restarted the program in safe-mode. It ran fine and corrected any problems that had existed. I just bought a new Windows 10 computer and decided to check reviews before installing Re Image and was amazed to see all the negative review. I would say that the program is a world beater but stay away from Tech Support. I note that MalWare picks out anything to do with Re Image as bad stuff. I don't know why,

Pros
Terrific Program to keep computer running as it should.
Cons
Support routes you to a scam
Which kind of user you are/were?
Paid Customer
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Overall rating 
 
1.0
Ease of Use 
 
1.0
Features 
 
1.0
Effectiveness 
 
1.0
Support 
 
1.0

scam

i believe this is a scam on their part to scare you into believing you have major virus on your computer and need to spend additional money up to 500 dollars to get your computer fixed properly

Which kind of user you are/were?
Paid Customer
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Overall rating 
 
1.0
Ease of Use 
 
1.0
Features 
 
1.0
Effectiveness 
 
1.0
Support 
 
1.0

reimage con

paid for single use ,it removed windows then the whole laptop crashed and would not respond ,had to buy a new laptop £380 and trying to get money back but no response there either paid threw paypal so might get money back hopefully but still down £380 which I could have done without

Which kind of user you are/were?
Paid Customer
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Overall rating 
 
1.0
Ease of Use 
 
1.0
Features 
 
1.0
Effectiveness 
 
1.0
Support 
 
1.0

Don't waste your hard earned cash!

Please don't waste your money. I downloaded as I had problems with windows. Bought the repair but it did diddly squat. Same old problem exists.

Pros
None
Cons
Problem not solved
Which kind of user you are/were?
Paid Customer
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Overall rating 
 
1.3
Ease of Use 
 
2.0
Features 
 
1.0
Effectiveness 
 
1.0
Support 
 
1.0

Under New Management?

Not only did Reimage not work, my computer crashed eight times in a two day period, and each time I got 'the blue screen of death' and my laptop rebooted, there were no crash dumps and Reimage kept saying that nothing was wrong. I ended up saving all my files to a couple of USB drives and doing a full system restore. Wish I could've given a '0' for support.

Pros
The bee mascot is cute?
Cons
The software did not work.
Which kind of user you are/were?
Paid Customer
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Overall rating 
 
1.8
Ease of Use 
 
2.0
Features 
 
3.0
Effectiveness 
 
1.0
Support 
 
1.0

Waste of a Day

Scan carried out OK . Paid for "One time Licence Key" £19.95 . Started repair and got to 77.5% and froze , left it for 1 hour ,still did not move . Deleted every thing & started again. This time it got to 86.2% and froze again . Left it another hour and still no action . Tried numerous times to ring help line & every time after about 10 minutes got cut off without speaking to a human . Restored my computer to previous setting & sought a refund . Not had any luck with that so far but I will keep trying.

Pros
Promise a good service
Cons
Does not deliver
Which kind of user you are/were?
Paid Customer
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Overall rating 
 
1.3
Ease of Use 
 
2.0
Features 
 
1.0
Effectiveness 
 
1.0
Support 
 
1.0

SAVE YOUR MONEY; ReImage a IS FRAUD. Performed scan, system found malicious file "Artemis" virus and DID NOT remove or repair it after several consecutive attempts. Q: How do I get my money back? I live on a meagre disability pension and cannot afford to give money to fraudsters.

Which kind of user you are/were?
Paid Customer
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Overall rating 
 
1.0
Ease of Use 
 
1.0
Features 
 
1.0
Effectiveness 
 
1.0
Support 
 
1.0

LIARS AND FRAUDSTERS

THEY CHARGED ME £500 for what turned out to be a touch pad malfunction which required a spare part and could not be fixed by their system. They disabled windows. They claimed that the repair was being done by a Hewlett Packard engineer in their office. HP are adamant that this work was not one by one of their Engineers working at Reimage. My bank is has now instigated a fraud investigation. Reimage do not respond to phone calls or emails - once they have stolen your money they don't want to know.

Pros
None
Cons
Numerous
Which kind of user you are/were?
Paid Customer
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Overall rating 
 
1.0
Ease of Use 
 
1.0
Features 
 
1.0
Effectiveness 
 
1.0
Support 
 
1.0

Just another bunch of internet thieves. They don't fix anything and just want more money. Total scam

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Overall rating 
 
1.0
Ease of Use 
 
1.0
Features 
 
1.0
Effectiveness 
 
1.0
Support 
 
1.0

program did not fix problem

Microsoft jigsaw still freezes

Which kind of user you are/were?
Paid Customer
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Overall rating 
 
1.0
Ease of Use 
 
1.0
Features 
 
1.0
Effectiveness 
 
1.0
Support 
 
1.0

Big Disappointment

I found myself in the hands of an operator in Asia, whose sole purpose appeared to be aggressive selling of extremely expensive virus removal kit. He scanned the computer, and then went into pressure salesmanship: in the end, I terminated the conversation, and he still kept ringing.
Nothing was sorted, and no improvement gained.
Sadly, a complete waste of space

Pros
It promised the earth
Cons
Failed to deliver
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Paid Customer
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Overall rating 
 
1.0
Ease of Use 
 
1.0
Features 
 
1.0
Effectiveness 
 
1.0
Support 
 
1.0

Not worth the money

Have used this product for a while hoping that it would actually do something but to no avail. It takes 5 to 10 minutes to download 1/10 of 1% of the files that is supposedly need to "repair" my PC. And as I have said you can run a scan right after a repair and there will be the same issues that there were before the repair. As far as I am concerned this is a total waste of time and money!!!

Pros
there are no pros
Cons
I can do a scan and a repair then right after that do another scan and it will find the same number of problems that the 1st scan found that were supposed to be fixed.
Which kind of user you are/were?
Paid Customer
Was this review helpful to you? 
Overall rating 
 
1.0
Ease of Use 
 
1.0
Features 
 
1.0
Effectiveness 
 
1.0
Support 
 
1.0

It is a SCAM

System is no faster and does NOT perform any better. I keep getting annoying "Scan Now" messages. I have scanned several times and has to reboot after each one. Rebooting now takes over 30 minutes. Before this scam product reboot took only 3-5 minutes.
I have called tech support 4 times in 5 minutes and each time got disconnected after about 60 seconds. I don't believe they have anybody in tech support. I cannot get a human on the phone so I really think these guys and their company are fraudsters. STAY CLEAR of these crooks and save your money.

Pros
There are none
Cons
No Customer Support
Which kind of user you are/were?
Paid Customer
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Overall rating 
 
4.3
Ease of Use 
 
5.0
Features 
 
4.0
Effectiveness 
 
4.0
Support 
 
4.0

I found the service via Google. After reading reviews I deducted it's not a spam. I paid for one year license. The license key was sent to me via email however I did not immediately see where to type it. I called the Support number and spent 30 minutes listening to the support person explaining why my laptop was not working efficiently and she explained in a long way that an upgrade to the 5-Year license is beneficial. This was the only disappointing bit as it felt like a hard sell. The lady was insistent on making me understand that I need the upgrade. I turned out I did not need to talk to the support at all. Putting in the licence key fixed my laptop issue automatically. I may have other issues later on and I wanted to have the option to decide on an upgrade at a reasonable time later.

Pros
Fast, reasonably priced
Cons
Hard sell
Which kind of user you are/were?
Paid Customer
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Overall rating 
 
1.0
Ease of Use 
 
1.0
Features 
 
1.0
Effectiveness 
 
1.0
Support 
 
1.0

this is a scam

I was provided a license key and it worked the first run. I run the second time the license key was now invalid. Contacted their tech support and tech support required himself to be authorized to get into my computer for him to fix it. And that is scary and I do not trust it to be done that way. Had bad experience in the past.. That is one of the sources of computer hacking. I AM NOW WORKING FOR REFUND.

Pros
no comments
Cons
technical support wants to get inot your computer
Which kind of user you are/were?
Paid Customer
Was this review helpful to you? 
Overall rating 
 
4.0
Ease of Use 
 
5.0
Features 
 
4.0
Effectiveness 
 
4.0
Support 
 
3.0

Reimage Problem

Reimage may be good for most things. However, it does nothing to correct u bad User File Problem. Talked ot a Rep on line and they said they did not see my purchase, even though it is on My Charge Card??

Then I was told I would have to pay a sepatate fee to use the online service!! That certainly got my attention!
If the program could fix this User File problem it would be good. The fixing of the Stack is a good feature however

That stll leaves me unhappy with there service to help my problem.

Pros
Does a good job of scaning the system.
Cons
It does nothing for User Files problem!
Which kind of user you are/were?
Paid Customer
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Overall rating 
 
3.3
Ease of Use 
 
5.0
Features 
 
3.0
Effectiveness 
 
1.0
Support 
 
4.0

Extra Costs

In addition to the initial space cost be prepared to spend between 100 and $300 additional to get your job done.

Which kind of user you are/were?
Paid Customer
Was this review helpful to you? 
Overall rating 
 
2.8
Ease of Use 
 
5.0
Features 
 
3.0
Effectiveness 
 
1.0
Support 
 
2.0

don@t waste your money

Dont waste your money. Was expecting this would sort out my DLL missing file problem. No such luck still have it and £20 lighter.

Which kind of user you are/were?
Paid Customer
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Overall rating 
 
1.0
Ease of Use 
 
1.0
Features 
 
1.0
Effectiveness 
 
1.0
Support 
 
1.0

Ads never stop popping up

My laptop never had pop up ads before installing this. I even installed their pop up blocker tool. It didn't solve my problems. Thank to this more ads keep popping up. After uninstalling every bit of this product, the ads never stopped.

Pros
None
Cons
Ads never stopped popping
Which kind of user you are/were?
Trial
Was this review helpful to you? 
Overall rating 
 
2.0
Ease of Use 
 
5.0
Features 
 
1.0
Effectiveness 
 
1.0
Support 
 
1.0

Be Aware

Before using this product I had 3 windows downloads. after it scanned my computer I had 87 important windows downloads, my windows power shell was disabled and I had 102 registry errors. Steer clear of this product.

Pros
East to use
Cons
Created more problem than fixed
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Paid Customer
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Overall rating 
 
1.0
Ease of Use 
 
1.0
Features 
 
1.0
Effectiveness 
 
1.0
Support 
 
1.0

Killed my computer

I bought the program to fix some .dll issues that it said it could fix. It ran for about 3 hours. Once done, had to restart computer to finish what it was doing. It restarted and ran another 5-step fix for about 15 minutes and was done. Still had the problem with the .dll file. Noticed it ran a lot slower especially considering the computer was only 3 months old. Turned off computer and tried to start again. It wouldn't start. It would not power up. it kept saying there were problems with the start up files, It kept running the recovery file. It couldn't fix itself. I tried 4x and never started up. I called the helpline and asked them and they told me I didn't download it right first and caused my problem. How hard is it to download? That is an automatic thing. Then they told me that I interrupted the program while it was running, then it was something else I did. I get pissed and told the woman to stick it. She told me that they will help me fix it. She would transfer me to the helpdesk to get them to remotely fix my computer but it would cost me over 100 hundred dollars. I had to do a total system recovery. I lost everything. had to redown load systems etc. over the next two days. Do yourself a favor and DO NOT USE THIS SYSTEM. IT IS JUNK>

Pros
none
Cons
everything about it.
Which kind of user you are/were?
Paid Customer
Was this review helpful to you? 
Overall rating 
 
2.3
Ease of Use 
 
4.0
Features 
 
3.0
Effectiveness 
 
1.0
Support 
 
1.0

it's a scam

i needed a good virus hunter and wanted a program that could repair damaged files... so i got this program about 2 weeks ago and it said to '' call this number to have program activated '' the lady who answered proceeded to request that she be able to remotely assist which i stupidly agreed to... she ran it then told me i had a trojan in my system32 driver and for $129.00 she could remove it after i had just paid to get the program... come to find out reimage repair was the source of the trojan.... so i paid to be hacked!!!! now i'm not likely to see a refund and i'm preparing to try to get the auto billing stopped.. UUGGGHHHH

Pros
ease of use, looks like it works
Cons
it actually installs trojans
Which kind of user you are/were?
Paid Customer
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Overall rating 
 
3.0
Ease of Use 
 
5.0
Features 
 
3.0
Effectiveness 
 
3.0
Support 
 
1.0

don't bet on it

Found this while searching for fixes for a specific issue, which this did not resolve. However, the registry seems intact. Full run fix took 8 hours, far greater than the 1 hour on their popup window. While rounding back, since this did not resolve the original purchase intent, with customer service, I'm now told they must remotely access the machine.

Pros
automated
Cons
support means remote access
Which kind of user you are/were?
Paid Customer
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Overall rating 
 
1.0
Ease of Use 
 
1.0
Features 
 
1.0
Effectiveness 
 
1.0
Support 
 
1.0

I have a new PC


Reimage, is by far the best, my desktop PC was heading for the bin it had so many problems that I didn't know where to start. I tried many repair programs they all failed, I loaded this program it ran for about 7hrs BINGO my PC is now like new. Ill never be without it I highly recommend it ..

Pros
it works
Cons
none
Which kind of user you are/were?
Paid Customer
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Overall rating 
 
1.8
Ease of Use 
 
2.0
Features 
 
3.0
Effectiveness 
 
1.0
Support 
 
1.0

Scary software and support

Paid for the Reimage program and obtained a license to use on one computer. When I ran it, it was still running after 4 hours. I called the support number from the software and the tech wanted to login to fix the program (LogMeIn). She started jumping all over saying part of the Windows OS had stopped. Then she turned me over to her supervisor and he loaded "Advanced Password Manager". He didn't explain why and then loaded a screen that wanted my credit card info to continue on. That's when I pulled my internet connection and demanded to know what he was doing. When he tried to deflect I hung up and I've been trying to delete all these programs since. BEWARE THEIR SUPPORT!. i see that some reviewers have had good results but I don't trust them.

Pros
none
Cons
Support and scary software
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Paid Customer
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Overall rating 
 
1.5
Ease of Use 
 
2.0
Features 
 
2.0
Effectiveness 
 
1.0
Support 
 
1.0

fix in 2 min ,a startdocprinter call was not issued

I still don't have a fix for it

Cons
didnot work
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Paid Customer
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Overall rating 
 
1.0
Ease of Use 
 
1.0
Features 
 
1.0
Effectiveness 
 
1.0
Support 
 
1.0

This is software is a virus

I am literally paying professionals to remove this software from my computer. They have given up and they are reinstalling windows on my computer. This software is a scam! This page is filled with fake reviews. Hope you're reading this review quickly because it's bound to be deleted

Pros
None
Cons
Multiple pop ups begging you to purchase the program. Constantly redirecting you to the reimage web site. Loud obnoxious alarms.
Which kind of user you are/were?
Trial
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Overall rating 
 
5.0
Ease of Use 
 
5.0
Features 
 
5.0
Effectiveness 
 
5.0
Support 
 
5.0

worked good for my malware problem

took all nite on my older computer while installing but runs great now worth every penny thanks again

Pros
worked for computer visus removal
Cons
none
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Paid Customer
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Overall rating 
 
1.0
Ease of Use 
 
1.0
Features 
 
1.0
Effectiveness 
 
1.0
Support 
 
1.0

hate it

I downloaded to check it out. I thought I deleted it but I think it left a virus. I can't click on anything on a page without the reimage page opens a new page or the page I'm on goes to reimage page. If I can fine out who to report them to, I will. I have never had so much trouble with an antivirus program before. I read you have to pay for the program to get rid of the spam but I can't afford the price. Stay away!

Pros
nothing
Cons
ads
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Trial
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Overall rating 
 
1.0
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1.0
Features 
 
1.0
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1.0
Support 
 
1.0

RIP OFF STAY AWAY

So I decided to buy this product because I was having blue screen problems when I upgraded to Windows 10. I, like a dummy did not research anything about Reimage........my mistake! I pay the special promotional price of $44.05 and in return they were supposed to send me a license key in a few short minutes. So, after several long minutes and not receiving anything I decided to call for assistance. The rep. asked me for some information and then stated that he did not see me in his system and said he was going to send me a link so he can take control of my computer...hahahahahahah yeah right!! So I tell him "You don't see my email but yet YOU just emailed me the link so just email the license key" He says he can't do that over the phone. I say " I didn't ask you to give it to me over the phone, just email me the license key" He then asks me to click on the link he sent me so he can take brief control of my computer so he could see what I'm seeing....hahahahahahahahaha yeah ok. I then said I want a refund, he transferred me to the refund department which was closed of course. I called earlier today and guess what? No record of me in their system.....gee shocking! I immediately contacted my credit card company to stop payment on this and as of this typing I still have not received my license key.....SCAM SCAM SCAM STAY AWAY FROM THESE SCAMMERS!!!!!!!!!!

Pros
There is nothing good about this company
Cons
See Below
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Paid Customer
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Overall rating 
 
1.0
Ease of Use 
 
1.0
Features 
 
1.0
Effectiveness 
 
1.0
Support 
 
1.0

TO REIMAGE SOFTWARE COMPANY:

FUCK YOU AND GET THE FUCK OFF MY COMPUTER ! ! ! ! ! ! ! ! ! ! ! !

Which kind of user you are/were?
Not a User
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Overall rating 
 
4.5
Ease of Use 
 
4.0
Features 
 
5.0
Effectiveness 
 
5.0
Support 
 
4.0

Solved many problems

The first scan and repair takes a long time. Future runs are faster. All software and programs run faster, with no problems.
It would appear that it works best with a fast high end computer with a fast internet connection. I can't comment on support as I haven't required any. As to price, although it may seem high, I would suggest you get what you pay for and it appears a lot of work goes into designing and maintaining this software.

Pros
Much information and ease of use.
Cons
None noted so far.
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Paid Customer
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Overall rating 
 
1.0
Ease of Use 
 
1.0
Features 
 
1.0
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1.0
Support 
 
1.0

Reimage Windows

Scam is all that I can say. The program came up on my computer while I was online, and it stated that I had problems with my computer and that they had the software for Windows to stop the viruses ect.., they were using all of Windows icons, so like a dummy I assumed that they were legit!. When I paid the fee it gave me a telephone number to call so I called it. I spoke with a person with a very heavy accent and he sent me an email that was written in Spanish, while still on the phone with him I requested that he re-send the email but this time to send it in English he began to tell me that he couldn't, I asked again two more times, and he again told me he couldn't send it in English and that I just needed to click on the website, I told him I was not going to do that, and that I needed to be able to read what I was agreeing to and to know what it said, he then told me he would send me another email with a website to click on and I would be able to do it in English. I refused and told him at this point that I felt that I had been scammed and wanted my money back. He transferred me to billing, I was on hold then got a busy signal, I called back 4 times (one girl twice)and each time I got put on hold the got hung up on with no resolution. I went to their home page and called the number and spoke with a person and they transferred me and this time it didn't even transfer just a hang up. I will be reporting them to the BBB, putting a stop payment on the fee thy charged me, writing this, I contacted Windows and reported this company and by the way it is a company "Business Services" that processed my VISA for the fee, and I can't get in contact with them YET!!!!! I will also tell everyone and anyone who I come in contact with to not use your scam product and give them the low-down on my experience!!!!! I DO NOT recommend this to ANYONE!!!!!!!!!!!!!!!!

Pros
none so far
Cons
Scam
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Paid Customer
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