Reimage PC Repair Review - Pros & Cons, 125+ Real User Reviews

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80 reviews with 1 stars

139 reviews

 
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Ease of Use
Is this software easy to install and use?
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Are the features enough for you?
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Does this software help?
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How is their technical support?
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NEVER USE THIS COMPANY

paid over £100 for this what a con didn't fix anything' but in the 3 weeks i have had it i have been hacked 3 times and had 3 fraudulent actions on my pay pal account (i have never been hacked in 21 years until now) i would advice anyone never to trust this company DO SO AT YOU PERIL

Pros
none
Cons
BIG CON
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Ripoff

I had problems with MS Word 2016 freezing, disappearing/returning. Reimage scanned my PC ($39.95) and reported Trojans/viruses. Paid $99.99 for fix as I need my PC to edit for my job. Result?
1st attempt - didn't fix - also 2nd attempt didn't fix. Next day, 3rd attempt - same result - except now I have TWO users on my PC - myself and Owner. Myself has no docs. Owner has no bookmarks (which I need). Disputed payment with credit card company. Called Reimage to discuss with Finance Dept. Said they would call back. They didn't. Several hours spent on phone. $140 spent trying to fix PC. Don't believe I had any Trojans/viruses - they just tell you that to upsell the service. Also try to upsell 1-2 year service. I feel stupid at being conned by these people, but PC World and others recommend them! I hope I can get a refund. They guarantee for 7 days. I'm going to call every day if I can find the time an am able to deal with the total frustration.

Pros
None
Cons
Messed up my PC. Do NOT use this company!
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probable sman

I have 3 discrete computers; 2 desktop and 1 laptop. I paid for 3 licenses, downloaded the program and ran it first on my laptop. Took an hour and seemed to be doing its righteous thing. Rebooted and then MS informed me I have 9 important updates to install on my Win 7 Professional system. Downloaded and installed these updates over and over and over ad nauseum. But even though they say they are installed, they aren't. The 'Control Panel' Update portion always fails to run and the other 'Taskbar'
notification is the only one that will, over and over again. Called the support line and eventually got through to a 'Service Rep' and we looked at a lot of stuff and then she told me I needed to speak with
a technician who would have to do manual intervention for $245, $590 or $1495 to "fix" MY problems.
Problems which NEVER occurred BEFORE I ran Reimage. Eventually we have agreed that they will refund my purchase price and they were unconcerned about any reviews I might write because they are such a big company. Their rating system does not contain zero`s or negative numbers because that is what I would assign their support and service.

Pros
$only 76.00 and I hope to get it back
Cons
24-7 support is a scam
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Dissapointed

I had problems with my Microsoft Outlook 2010, I took a chance with reimage repair but I still have the same problem. I would not recommend it.

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Run away

Wanted just a trial version (Free) but they gave a full 3 hour load version and at the end ask for money to run program. Then all night and all day and it still will not uninstall. They will do what ever to get your money. Run away

Pros
crooks
Cons
zero
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Reimage PC Repair -destroyed my computer!

After spending over 40 minutes analyzing my computer the screen pops up with an explanation that it needs to reboot my computer into the "SAFE" mode to inspect it some more . It asks to do so and I made the mistake of clicking on "YES " this then rebooted my computer and instead of me having the choice as to how the computer would start up the REIMAGE software had changed my system to bootup to SAFE only and then it never made it to WINDOWS it just went to a black screen with no boot at all !! SO I now had a computer that would no longer boot to windows - just a black screen !!!
I have windows 7 and
had to go out and buy another computer - unfortunately with windows 10 which is also useless !!!!
I also had to buy recovery soft ware to try and save all my files . BTW the reimage software will run for many minutes just to make you think it is really doing a good job !!!!! When in fact I bet it only takes less than a few minutes to actually scan for viruses ! SAve your money this program cost me hundreds of dollars as I had to get a new computer that was not destroyed by their software - JUNK

Pros
none
Cons
messed my computer up
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scam

i believe this is a scam on their part to scare you into believing you have major virus on your computer and need to spend additional money up to 500 dollars to get your computer fixed properly

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reimage con

paid for single use ,it removed windows then the whole laptop crashed and would not respond ,had to buy a new laptop £380 and trying to get money back but no response there either paid threw paypal so might get money back hopefully but still down £380 which I could have done without

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Don't waste your hard earned cash!

Please don't waste your money. I downloaded as I had problems with windows. Bought the repair but it did diddly squat. Same old problem exists.

Pros
None
Cons
Problem not solved
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Under New Management?

Not only did Reimage not work, my computer crashed eight times in a two day period, and each time I got 'the blue screen of death' and my laptop rebooted, there were no crash dumps and Reimage kept saying that nothing was wrong. I ended up saving all my files to a couple of USB drives and doing a full system restore. Wish I could've given a '0' for support.

Pros
The bee mascot is cute?
Cons
The software did not work.
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SAVE YOUR MONEY; ReImage a IS FRAUD. Performed scan, system found malicious file "Artemis" virus and DID NOT remove or repair it after several consecutive attempts. Q: How do I get my money back? I live on a meagre disability pension and cannot afford to give money to fraudsters.

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LIARS AND FRAUDSTERS

THEY CHARGED ME £500 for what turned out to be a touch pad malfunction which required a spare part and could not be fixed by their system. They disabled windows. They claimed that the repair was being done by a Hewlett Packard engineer in their office. HP are adamant that this work was not one by one of their Engineers working at Reimage. My bank is has now instigated a fraud investigation. Reimage do not respond to phone calls or emails - once they have stolen your money they don't want to know.

Pros
None
Cons
Numerous
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Just another bunch of internet thieves. They don't fix anything and just want more money. Total scam

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program did not fix problem

Microsoft jigsaw still freezes

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Big Disappointment

I found myself in the hands of an operator in Asia, whose sole purpose appeared to be aggressive selling of extremely expensive virus removal kit. He scanned the computer, and then went into pressure salesmanship: in the end, I terminated the conversation, and he still kept ringing.
Nothing was sorted, and no improvement gained.
Sadly, a complete waste of space

Pros
It promised the earth
Cons
Failed to deliver
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Not worth the money

Have used this product for a while hoping that it would actually do something but to no avail. It takes 5 to 10 minutes to download 1/10 of 1% of the files that is supposedly need to "repair" my PC. And as I have said you can run a scan right after a repair and there will be the same issues that there were before the repair. As far as I am concerned this is a total waste of time and money!!!

Pros
there are no pros
Cons
I can do a scan and a repair then right after that do another scan and it will find the same number of problems that the 1st scan found that were supposed to be fixed.
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It is a SCAM

System is no faster and does NOT perform any better. I keep getting annoying "Scan Now" messages. I have scanned several times and has to reboot after each one. Rebooting now takes over 30 minutes. Before this scam product reboot took only 3-5 minutes.
I have called tech support 4 times in 5 minutes and each time got disconnected after about 60 seconds. I don't believe they have anybody in tech support. I cannot get a human on the phone so I really think these guys and their company are fraudsters. STAY CLEAR of these crooks and save your money.

Pros
There are none
Cons
No Customer Support
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this is a scam

I was provided a license key and it worked the first run. I run the second time the license key was now invalid. Contacted their tech support and tech support required himself to be authorized to get into my computer for him to fix it. And that is scary and I do not trust it to be done that way. Had bad experience in the past.. That is one of the sources of computer hacking. I AM NOW WORKING FOR REFUND.

Pros
no comments
Cons
technical support wants to get inot your computer
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Ads never stop popping up

My laptop never had pop up ads before installing this. I even installed their pop up blocker tool. It didn't solve my problems. Thank to this more ads keep popping up. After uninstalling every bit of this product, the ads never stopped.

Pros
None
Cons
Ads never stopped popping
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Killed my computer

I bought the program to fix some .dll issues that it said it could fix. It ran for about 3 hours. Once done, had to restart computer to finish what it was doing. It restarted and ran another 5-step fix for about 15 minutes and was done. Still had the problem with the .dll file. Noticed it ran a lot slower especially considering the computer was only 3 months old. Turned off computer and tried to start again. It wouldn't start. It would not power up. it kept saying there were problems with the start up files, It kept running the recovery file. It couldn't fix itself. I tried 4x and never started up. I called the helpline and asked them and they told me I didn't download it right first and caused my problem. How hard is it to download? That is an automatic thing. Then they told me that I interrupted the program while it was running, then it was something else I did. I get pissed and told the woman to stick it. She told me that they will help me fix it. She would transfer me to the helpdesk to get them to remotely fix my computer but it would cost me over 100 hundred dollars. I had to do a total system recovery. I lost everything. had to redown load systems etc. over the next two days. Do yourself a favor and DO NOT USE THIS SYSTEM. IT IS JUNK>

Pros
none
Cons
everything about it.
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I have a new PC


Reimage, is by far the best, my desktop PC was heading for the bin it had so many problems that I didn't know where to start. I tried many repair programs they all failed, I loaded this program it ran for about 7hrs BINGO my PC is now like new. Ill never be without it I highly recommend it ..

Pros
it works
Cons
none
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This is software is a virus

I am literally paying professionals to remove this software from my computer. They have given up and they are reinstalling windows on my computer. This software is a scam! This page is filled with fake reviews. Hope you're reading this review quickly because it's bound to be deleted

Pros
None
Cons
Multiple pop ups begging you to purchase the program. Constantly redirecting you to the reimage web site. Loud obnoxious alarms.
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hate it

I downloaded to check it out. I thought I deleted it but I think it left a virus. I can't click on anything on a page without the reimage page opens a new page or the page I'm on goes to reimage page. If I can fine out who to report them to, I will. I have never had so much trouble with an antivirus program before. I read you have to pay for the program to get rid of the spam but I can't afford the price. Stay away!

Pros
nothing
Cons
ads
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RIP OFF STAY AWAY

So I decided to buy this product because I was having blue screen problems when I upgraded to Windows 10. I, like a dummy did not research anything about Reimage........my mistake! I pay the special promotional price of $44.05 and in return they were supposed to send me a license key in a few short minutes. So, after several long minutes and not receiving anything I decided to call for assistance. The rep. asked me for some information and then stated that he did not see me in his system and said he was going to send me a link so he can take control of my computer...hahahahahahah yeah right!! So I tell him "You don't see my email but yet YOU just emailed me the link so just email the license key" He says he can't do that over the phone. I say " I didn't ask you to give it to me over the phone, just email me the license key" He then asks me to click on the link he sent me so he can take brief control of my computer so he could see what I'm seeing....hahahahahahahahaha yeah ok. I then said I want a refund, he transferred me to the refund department which was closed of course. I called earlier today and guess what? No record of me in their system.....gee shocking! I immediately contacted my credit card company to stop payment on this and as of this typing I still have not received my license key.....SCAM SCAM SCAM STAY AWAY FROM THESE SCAMMERS!!!!!!!!!!

Pros
There is nothing good about this company
Cons
See Below
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TO REIMAGE SOFTWARE COMPANY:

FUCK YOU AND GET THE FUCK OFF MY COMPUTER ! ! ! ! ! ! ! ! ! ! ! !

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Reimage Windows

Scam is all that I can say. The program came up on my computer while I was online, and it stated that I had problems with my computer and that they had the software for Windows to stop the viruses ect.., they were using all of Windows icons, so like a dummy I assumed that they were legit!. When I paid the fee it gave me a telephone number to call so I called it. I spoke with a person with a very heavy accent and he sent me an email that was written in Spanish, while still on the phone with him I requested that he re-send the email but this time to send it in English he began to tell me that he couldn't, I asked again two more times, and he again told me he couldn't send it in English and that I just needed to click on the website, I told him I was not going to do that, and that I needed to be able to read what I was agreeing to and to know what it said, he then told me he would send me another email with a website to click on and I would be able to do it in English. I refused and told him at this point that I felt that I had been scammed and wanted my money back. He transferred me to billing, I was on hold then got a busy signal, I called back 4 times (one girl twice)and each time I got put on hold the got hung up on with no resolution. I went to their home page and called the number and spoke with a person and they transferred me and this time it didn't even transfer just a hang up. I will be reporting them to the BBB, putting a stop payment on the fee thy charged me, writing this, I contacted Windows and reported this company and by the way it is a company "Business Services" that processed my VISA for the fee, and I can't get in contact with them YET!!!!! I will also tell everyone and anyone who I come in contact with to not use your scam product and give them the low-down on my experience!!!!! I DO NOT recommend this to ANYONE!!!!!!!!!!!!!!!!

Pros
none so far
Cons
Scam
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Bait and switch

Paid for one time cleanup and license fee at discount of $34. Guy I spoke with sounded heavy foreign accent and terrible connection. After being on the phone quite awhile he said I had a lot to clean up but needed another service to manually do it....gee what a surprise. There were prices of 600-700 freaking dollars but then wanted me to pay at least another $129 at to get the job done. He cleaned up a couple of files but didn't help my computer problem at all. A total scam and ripoff!!

Pros
none
Cons
bait and switch tactics
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Reimage

Signed up for one time ($19.95), they charged me a year $34.95, with about a half/three quarters sales pitch. She has to guide you through the activation while selling you an engineer to look at your computer for $130.00.

Pros
None
Cons
Sales pitch
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SCAM DOGS

Had problems, after download I was told I need a IT tech ( 99.00) to repair my problem, malware, noticed problems again, all Reimage E-mails were missing? where did they go. called up for help only to talk to this person telling me that I need to purchase a full year of protection for only 250.00, now this is after I spent 69.00 full year protection + 99.00 tech service. Person: I tell you what, cause you don't like the price, I have the manager standing right next to me, I will talk to him about lowering the price. 2 sec later- he said I can lower it to 175.00 but I will go down to 150.00 just for you, so lets get it going!!!!! ya ready? I'm saying, I can get a new desk top for what I would be spending with you people- come on, and went around again about the year I purchased. LIVE AND LEARN! (CLOWNS)

Pros
NONE
Cons
Do you have any more money, they wan't it
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reimage con

Tried to download. It will not work. Keeps going round in a loop asking for a 6 digit number that doesn't exist, then more money. I paid over £68. I want my money back but 2 Emails have been ignored. Therefore I am informing the police that this is a scam and I want the company prosecuted for fraud and theft.

Pros
None
Cons
Doesn't work
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Avoid Reimage at all costs

Will never deal with this company again. Getting your money back under the 60 day money back guarantee is a farce. My computer crashed at after installing and running reimage, lost access to emails amongst other issues. Avoid at all costs. There is better out there.

Pros
Can't think of any
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Malicious software BUYER BEWARE

I tired this software. It worked once but then the next time you use it your computer is done. The computer will crash and all it will do is blink your computer until you take it in some where to be fixed. The company gives you the run around and doesn't refund the cost of your repairs for your computer. They only refund the money that you pay for the product. Buyers Beware of this software if you don't want your computer to crash don't use it. The soft ware is MALICIOUS and they should be turned into the Better Business Bureau.

Pros
none
Cons
yes
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Took money from my account without my approval

I expect my money that you took without my authorization will be returned to my account and you don't take so much as one penny from my account.

Pros
Absolutly none.
Cons
Took money from my account without authorization I see I am not the only one this has happened to.
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This Program Is A Scam

I paid online for a one time use of the program but never did receive a code to use the program. i called support and was put on hold for 15 minutes and then dropped. Online chat was not much better. They said they could not find my account. BEWARE This program loads many suspicious files on your computer and when you try to uninstall it, many of those programs/files remain. Had to use a third party program to rid my computer of these files. STAY AWAY FROM THIS PROGRAM

Pros
None
Cons
installs unwanted programs on computer
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I don't have Reimage on my machine. I don't want reimage on my machine. I wouldn't use reimage if it was on my machine. I don't intend to put it on machine. It's simply not worth the misery. I hope I'm clear about how I feel.

Pros
None, considereing the hassle they have given me.
Cons
The software didn'tg work for me. Trying to get a refund was like fighting a sharkl for something to eat.
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