Reimage PC Repair Review - Pros & Cons, 125+ Real User Reviews

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Ratings (the higher the better)
Ease of Use
Is this software easy to install and use?
Features
Are the features enough for you?
Effectiveness
Does this software help?
Support
How is their technical support?
Additional Info
Comments
139 results - showing 1 - 35  
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Overall rating 
 
4.3
Ease of Use 
 
4.0
Features 
 
5.0
Effectiveness 
 
5.0
Support 
 
3.0

Reimage saved my PC

My computer was so screwed up it would barely connect to the internet, then freeze. I read about Reimage and gave it a try. Even with a bad connection it saved the CPU from the trash bin. It took several hours, but the result was well worth it. My PC ran as fast or faster than when new. After two years of running well I had the same issues again and purchased another one year of reimage service. Presto, all repairs completed online in a few hours, and now windows system again works like new.
I would recommend to any family member or friend. No scam here, Reimage has twice rectified any and all issues with my PC.

Pros
Cleaned up all of my system woes, runs like it was new.
Cons
None so far, other than the clean up took a few hours longer than stated. Maybe there was a lot of repair, runs like new ro better now
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Overall rating 
 
4.0
Ease of Use 
 
5.0
Features 
 
5.0
Effectiveness 
 
5.0
Support 
 
1.0

Worked wonders on XP and Windows 7 but beware of support

This has solved many problems over the years, I have used it on a couple of generations of computers and Windows, and have come to depend upon it. However, one time, when it stopped in mid stride, I contacted support. Ended up speaking from someone in India or Bangladesh. Came on to my computer and called up a log of all errors that had occurred over the past couple of years, all of which had been corrected in the past. Told me that he could "correct" them for a fee in excess of $100. I terminated the call and restarted the program in safe-mode. It ran fine and corrected any problems that had existed. I just bought a new Windows 10 computer and decided to check reviews before installing Re Image and was amazed to see all the negative review. I would say that the program is a world beater but stay away from Tech Support. I note that MalWare picks out anything to do with Re Image as bad stuff. I don't know why,

Pros
Terrific Program to keep computer running as it should.
Cons
Support routes you to a scam
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Overall rating 
 
5.0
Ease of Use 
 
5.0
Features 
 
5.0
Effectiveness 
 
5.0
Support 
 
5.0

worked good for my malware problem

took all nite on my older computer while installing but runs great now worth every penny thanks again

Pros
worked for computer visus removal
Cons
none
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Overall rating 
 
4.5
Ease of Use 
 
4.0
Features 
 
5.0
Effectiveness 
 
5.0
Support 
 
4.0

Solved many problems

The first scan and repair takes a long time. Future runs are faster. All software and programs run faster, with no problems.
It would appear that it works best with a fast high end computer with a fast internet connection. I can't comment on support as I haven't required any. As to price, although it may seem high, I would suggest you get what you pay for and it appears a lot of work goes into designing and maintaining this software.

Pros
Much information and ease of use.
Cons
None noted so far.
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Overall rating 
 
3.5
Ease of Use 
 
5.0
Features 
 
5.0
Effectiveness 
 
1.0
Support 
 
3.0

More harm than good

During fix it removes all updates, When windows reinstalls updates the computer will not reboot. Finally getting the computer repaired I upgraded to 8.1 which fixed the update problem. Will never run again.

Pros
none
Cons
computer crashes
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Overall rating 
 
5.0
Ease of Use 
 
5.0
Features 
 
5.0
Effectiveness 
 
5.0
Support 
 
5.0

Lex Gal

I can't say enough about this program. My computer had been infected with something. I was getting script errors every few seconds. I did all the fixes I read about, but none worked. Then windows crashed. I purchased this program after I read it replaced damaged files as mine could not be repaired. I ran the program and left my computer on all night as it after 1 am and I was in a panic.

This program repaired my computer and now it is running like new. I am running IE10 and Windows 7 Home. If you are experiencing the above type problems, then buy it. I am one satisfied customer. I just knew I would have to spend a couple hundred to fix it. Thanks so much for a great product.

Also, I had to email support and the tech took care of my problem right away and was so polite and professional.

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Overall rating 
 
3.0
Ease of Use 
 
5.0
Features 
 
5.0
Effectiveness 
 
1.0
Support 
 
1.0

Nice if it works but didn't work on my problems with my computer

I went to this site because I was told it was free to try. It is free to try but if you have anything needing fixing which we all do, then you have to pay. If you have more than one computer and want to use it on all of them, then you have to pay more. I got a free trial of AVG and it did all the same things and repaired the problems with my computer.

Pros
Easy to use
Cons
Didn't work for the problems on my computer
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Overall rating 
 
5.0
Ease of Use 
 
5.0
Features 
 
5.0
Effectiveness 
 
5.0
Support 
 
5.0

this is this best kit ever

never ever have I had any problems with this kit. it always produces a great result in repairing my computer. I will always purchase this kit !

Pros
just click and it's all done for you
Cons
have not found any yet
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Overall rating 
 
4.0
Ease of Use 
 
5.0
Features 
 
5.0
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5.0
Support 
 
1.0

Not for the novice but works well.

We had a pc that was seriously infected and also had a bad HD. After replacing the HD and imaging system over, we were able to cleanup all. After all that work the only windows 7 feature that was not working(and it is very important) was windows update service.

Not wanting to be beat by this we tried, in vain, for days to repair this. As a Microsoft partner company no help from them was able to resolve the issue. In desperation we tried reImagePlus and to our amazement it fixed all.

MCSE,MCSA

LaPines Computers

Pros
Effectiveness
Cons
Support
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Overall rating 
 
5.0
Ease of Use 
 
5.0
Features 
 
5.0
Effectiveness 
 
5.0
Support 
 
5.0

Reimage repair

I somehow contracted that nasty virus Live Security Platinum and was afraid that I would have to buy another computer. I accidentally got the virus when I went into a job finders site and somehow it was too late to click out of the screen after my computer warned me a a dangerous download. I tried all that I knew and could not uninstall. I even tried pressing the windows box and letter R simutaneously and pressing F8 right before the computer started downloading in the safe mode. Out of desperation (four days later) I tried this download and it has been sheer bliss. No sign of the virus. Please beware of the virus mentioned above. I was almost in tears. Thank u Lord for this program. I even called their tech support and they stated they could remove by remote for approx 90 dollars, but I was able to remove by self for free!!!! This software rocks.

Pros
It worked and it was free
Cons
None that I can see
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Overall rating 
 
4.8
Ease of Use 
 
4.0
Features 
 
5.0
Effectiveness 
 
5.0
Support 
 
5.0

ReImage

Great Product, it may take several passes over time but you will get everything fixed and up to date. All the windows installs are done for you and it will dump the ones that won't work and continue to finish. Then the next time you run it it will try the bad install again and get it to fit. It never gives up until it gets it all done, but at your pace. Highly recommend it for a clutz like me.

Pros
If you are an average user and Have Win 7, then reimage is great. It works really well.
Cons
Time consuming if you have a slow internet.
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Paid Customer
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Overall rating 
 
5.0
Ease of Use 
 
5.0
Features 
 
5.0
Effectiveness 
 
5.0
Support 
 
5.0

fantastic product

my windows 7 was completly messed up, corrupted files user account corrupted , things not working or never working.
I tried first with hp tech support but they were useless trying to sell me a new computer or telling me to go back to vista
or reload win7 disk. Then they told me to contact my local tech to fix it. I tried Reimage. They helped me after I ran the program and worked for hrs remotly to to fix this messed up computer. They are wonderful and really care about your computer. My computer workes better now than when it was new. I cannot believe that everything is working so good and I am completly thrilled with the Reimage program. I recommend it highly and will always use it.

Pros
fixes windows operating system
Cons
none
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Overall rating 
 
4.5
Ease of Use 
 
5.0
Features 
 
5.0
Effectiveness 
 
4.0
Support 
 
4.0

First Impressions

It certainly put my PC back in tip-top shape after being plagued with the infamous blue screen of increasing frequency. Some things to consider. 1) I noticed that after I used it to repair damaged/incomplete files and download missing files, that Windows XP suddenly had a bunch of updates, upwards of 50. So not sure whether Windows is using older files it considers to be current or if Reimage doesn't really have the most up-to-date repository of files. 2) The report could be more useful by providing an indication of whether a file was missing or replaced, plus a date/time stamp from the file on the PC and from the replacement file. 3) It is not known whether the check for malware and all that stuff is using up-to-date information or a canned set of information that is not kept current. Because of that, I still use McAfee (have some issues with this too but that's another story) and Registry Medic. Regardless, this is a better product than any of the other so called PC Fix-it type products that I have used in the past.

Cons
A bit over-priced, but not by much.
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Overall rating 
 
4.5
Ease of Use 
 
5.0
Features 
 
5.0
Effectiveness 
 
4.0
Support 
 
4.0

Comptroller

Been using for a couple of years. Does a great job. The license use to allow limited uses. Now the repair can be run unlimited uses for up to 1 year.

Pros
Seems to work great
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Overall rating 
 
4.8
Ease of Use 
 
5.0
Features 
 
5.0
Effectiveness 
 
5.0
Support 
 
4.0

Best registry cleaner

have been using reimage for about 3 months, it does great job.

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Overall rating 
 
5.0
Ease of Use 
 
5.0
Features 
 
5.0
Effectiveness 
 
5.0
Support 
 
5.0

Have yet to get a confirmation on my order. Can you please advise. Thank you, Thomas Kessler

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Overall rating 
 
4.3
Ease of Use 
 
5.0
Features 
 
4.0
Effectiveness 
 
4.0
Support 
 
4.0

I found the service via Google. After reading reviews I deducted it's not a spam. I paid for one year license. The license key was sent to me via email however I did not immediately see where to type it. I called the Support number and spent 30 minutes listening to the support person explaining why my laptop was not working efficiently and she explained in a long way that an upgrade to the 5-Year license is beneficial. This was the only disappointing bit as it felt like a hard sell. The lady was insistent on making me understand that I need the upgrade. I turned out I did not need to talk to the support at all. Putting in the licence key fixed my laptop issue automatically. I may have other issues later on and I wanted to have the option to decide on an upgrade at a reasonable time later.

Pros
Fast, reasonably priced
Cons
Hard sell
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Paid Customer
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Overall rating 
 
4.0
Ease of Use 
 
5.0
Features 
 
4.0
Effectiveness 
 
4.0
Support 
 
3.0

Reimage Problem

Reimage may be good for most things. However, it does nothing to correct u bad User File Problem. Talked ot a Rep on line and they said they did not see my purchase, even though it is on My Charge Card??

Then I was told I would have to pay a sepatate fee to use the online service!! That certainly got my attention!
If the program could fix this User File problem it would be good. The fixing of the Stack is a good feature however

That stll leaves me unhappy with there service to help my problem.

Pros
Does a good job of scaning the system.
Cons
It does nothing for User Files problem!
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Overall rating 
 
3.8
Ease of Use 
 
5.0
Features 
 
4.0
Effectiveness 
 
4.0
Support 
 
2.0

don't buy it

I paid 199.00 for a lifetime antivirus. They say a third party was responsible but they are out of bussiness now. so my lifetime antivirus is no longer active w/o paying a yearly fee. That is " bull "They take no responsibilty for their software. Thay should be responsible when a vendor of their is selling their product and never mentions any third party.I was always led to believe they were the providers. How deceptive is that!!!!!

Pros
works well enough
Cons
no one in control of their cust. satisfaction
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Overall rating 
 
3.0
Ease of Use 
 
4.0
Features 
 
4.0
Effectiveness 
 
3.0
Support 
 
1.0

Reimage Review - DO NOT BUY IT - SERVICE IS NON-EXISTENT

This sit the second year I paid for and downloaded Reimage.

They indicated it will take about one hour. It took me nearly three hours to download 82% of the software. OI had to stop, since I ran out of time. I tried a second time, no better and again a third time, worse.
I sent a message to their after sales support. All I received was an acknowledgement and a ticket number. That was on Nov 26, 2014. Despite three more reminders on my part, there has been NO RESPONSE from their support group.

I telephoned the company ans was kept waiting on the line for 35 minuted without anyone answering.

My suggestions:

DO NOT BUY THE PRODUCT. Their service is like LinkedIn, where Jeff Weiner and his crew they are the be all and end all to business social media and don't have to respond t their usets' queries and issues.

Both disgusting and despicable companies where hubris reigns supreme.

I am sending message to all computer web sites advising them of Reimages' disinterest in helping their paid users. If I was in the US, I would sue them. Unfortunately, being in China, it's impossible.

Pros
NONE to expensive for he service they offer
Cons
They do not reply to tickets - SERVICE IS DISGUSTING
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Paid Customer
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Overall rating 
 
2.5
Ease of Use 
 
4.0
Features 
 
4.0
Effectiveness 
 
1.0
Support 
 
1.0

reimageplus.com

They deserve a 0! They are completely non-supportive when their program cannot help your computer. The story is too long but I must report that They were not able to improve my computer. They BOLDLY promise a 60 day money back, no questions asked, warranty.( Ha! Ha!) After attempts to repair my computer FAILED, I asked for a refund. Their support team said of course you have 60 days for a refund, will you just try another approach. I agreed but IT FAILED to repair my computer. My refund requests now started to be treated strangely. I would receive requests for info, which I provided more than once. They did not acknowledge receiving and canceled my ticket due to my alleged non-response. (I DID RESPOND) I called and was told of course you may have a refund by Dan, but will you try one more computer to computer assist. I agreed. By the time, the appt. came up, I could no longer get on my computer. (error code 0xc000000f, Nothing will boot, load or start.) Now they start addition hoops I must jump through. (So much for that 60 day no questions asked warranty) Cathy told me I must Erase the program from my computer, for a refund to be issued. I was sent to Tech Rep, Rico, who listened to my problems and promised to send an email to process a refund. No emailed came!. I called again, Dan said oh you just need to email billing with your info. for a refund. So I did. I now have had NO RESPONSE from anyone at Reimage plus.com. This company has hidden in their site that you should request a refund within 7 days and that you must erase everything the program did. They have been the most devious site support I have had the displeasure to deal with. I have sent numerous refund requests and they do not respond at all. If you want to throw your money away buy their program, but if you have real problems it will not help and then they keep your money. Is that just DISHONEST or what? The CEO reports how honest they are, he must not really know what goes on with the people who have serious computer issues that his program cannot help. VERY BAD experience with a VERY BAD company! DO NOT BUY Reimageplus.com! is my HONEST opinion!!

Pros
Great concept
Cons
Does not work - they will not refund!
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3.0
Ease of Use 
 
4.0
Features 
 
4.0
Effectiveness 
 
1.0
Support 
 
3.0

Not worth the price and it does not do a good job on repairing System Crashes

I installed the software because of the advertised ability to detect and repair all Blue Screen Crashes. After going through the pains of installation (including having to remove my Spybot/Search&Destroy Software and disabling my Firewall and Microsoft Security Essentials) I ran a a scan. The result were it did not even find the 11 blue screen crashes I experienced over the past 3 months. They were the allusive Code 41, event 63 crashes.
Previous to installing I had asked Tech support, before I purcrhase this software will it fix this type of crash and was told it should resolve it. But, he added if he doesn't we have unlimited tech support and if that doesn't work, we will give you a refund. I am glad I didn't make the purchase. The final message from Tech support was "I hope you are aware that the crashes you are having are related to drivers and Reimage can't fix that.
My advice to you is that it does many things well, but you can get the same protection and repair from some very excellent free software. Unless you are a novice and want everything in one place don't bother.

Pros
multiple features
Cons
Does not repair Blue Screen Crashes as advertised.
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Overall rating 
 
2.8
Ease of Use 
 
5.0
Features 
 
4.0
Effectiveness 
 
1.0
Support 
 
1.0

Reimage is a waste of time

Not only did it NOT work. They gave me the runaround on a refund, then stopped replying any more. I guess I'll never see my refund. Please research before using. I wish I had.

Pros
Easy to use
Cons
It fixed nothing
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2.0
Ease of Use 
 
3.0
Features 
 
3.0
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1.0
Support 
 
1.0

I could not possibly recommend this

I have asked for my money back - but all I get is emails from the Support Centre saying that if I do not reply within 72 hours - they will consider the case satisfactorily closed.

Pros
It looks good - in theory
Cons
It didn't work for me. - I had to reinstall Windows 10
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Overall rating 
 
1.8
Ease of Use 
 
2.0
Features 
 
3.0
Effectiveness 
 
1.0
Support 
 
1.0

Waste of a Day

Scan carried out OK . Paid for "One time Licence Key" £19.95 . Started repair and got to 77.5% and froze , left it for 1 hour ,still did not move . Deleted every thing & started again. This time it got to 86.2% and froze again . Left it another hour and still no action . Tried numerous times to ring help line & every time after about 10 minutes got cut off without speaking to a human . Restored my computer to previous setting & sought a refund . Not had any luck with that so far but I will keep trying.

Pros
Promise a good service
Cons
Does not deliver
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Overall rating 
 
3.3
Ease of Use 
 
5.0
Features 
 
3.0
Effectiveness 
 
1.0
Support 
 
4.0

Extra Costs

In addition to the initial space cost be prepared to spend between 100 and $300 additional to get your job done.

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Overall rating 
 
2.8
Ease of Use 
 
5.0
Features 
 
3.0
Effectiveness 
 
1.0
Support 
 
2.0

don@t waste your money

Dont waste your money. Was expecting this would sort out my DLL missing file problem. No such luck still have it and £20 lighter.

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Overall rating 
 
2.3
Ease of Use 
 
4.0
Features 
 
3.0
Effectiveness 
 
1.0
Support 
 
1.0

it's a scam

i needed a good virus hunter and wanted a program that could repair damaged files... so i got this program about 2 weeks ago and it said to '' call this number to have program activated '' the lady who answered proceeded to request that she be able to remotely assist which i stupidly agreed to... she ran it then told me i had a trojan in my system32 driver and for $129.00 she could remove it after i had just paid to get the program... come to find out reimage repair was the source of the trojan.... so i paid to be hacked!!!! now i'm not likely to see a refund and i'm preparing to try to get the auto billing stopped.. UUGGGHHHH

Pros
ease of use, looks like it works
Cons
it actually installs trojans
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Overall rating 
 
3.0
Ease of Use 
 
5.0
Features 
 
3.0
Effectiveness 
 
3.0
Support 
 
1.0

don't bet on it

Found this while searching for fixes for a specific issue, which this did not resolve. However, the registry seems intact. Full run fix took 8 hours, far greater than the 1 hour on their popup window. While rounding back, since this did not resolve the original purchase intent, with customer service, I'm now told they must remotely access the machine.

Pros
automated
Cons
support means remote access
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Overall rating 
 
1.8
Ease of Use 
 
2.0
Features 
 
3.0
Effectiveness 
 
1.0
Support 
 
1.0

Scary software and support

Paid for the Reimage program and obtained a license to use on one computer. When I ran it, it was still running after 4 hours. I called the support number from the software and the tech wanted to login to fix the program (LogMeIn). She started jumping all over saying part of the Windows OS had stopped. Then she turned me over to her supervisor and he loaded "Advanced Password Manager". He didn't explain why and then loaded a screen that wanted my credit card info to continue on. That's when I pulled my internet connection and demanded to know what he was doing. When he tried to deflect I hung up and I've been trying to delete all these programs since. BEWARE THEIR SUPPORT!. i see that some reviewers have had good results but I don't trust them.

Pros
none
Cons
Support and scary software
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2.0
Ease of Use 
 
3.0
Features 
 
3.0
Effectiveness 
 
1.0
Support 
 
1.0

Do not buy - no support

Soon found out that this software did not solve my W10 Upgrade problem. Support is non existent so a refund is not possible. There is a risk that they will keep taking money every anniversary.

Pros
None
Cons
No refund as advertised
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Overall rating 
 
1.8
Ease of Use 
 
2.0
Features 
 
3.0
Effectiveness 
 
1.0
Support 
 
1.0

Use at your peril!!!! Destroyed my PC completely!!!

The easiest way to explain this is to give you the whole story. I initially had what I thought was a well functioning computer, the only problem being that it would not download one of the latest updates in Windows Update for Security Essentials. Eventually I uninstalled Securtiy Essentials and tried to reinstall. It was unsuccessful. So I looked for a solution and found Reimage.

It's claims to be able to restore Window, have 24/7 support etc convinced me to run a scan. Unsurprisingly it found a whole host of problems and I foolishly purchased a copy to 'fix' the problems.

Once they were supposedly fixed - I tried to install Security Essentials and it worked. For a few minutes I was happy. However, the 'repair' had wiped out ALL of my updates and there were a total of 174 to install. I repeatedly tried this but each time it failed.

I contacted support and they suggested a remote session and assured me that they would be able to fix everything. The tech's faioled to email me as promised and I could not get hold of them until after the appointment had passed. Once I finally got hold of them, they took control oif my PC and eventually downloaded someone elses Windows repair file from Tweeking.com. I found this somewhat strange, especially given their claims about their own product! This program found another load of problems and they were supposedly fixed. While that was going on, my tech disappeared and didn't bother his arse to get back in touch with me. This meant I sat at my PC for 2 hours waiting (at 3-5am) for him to return. He didn't!!

Once again I tried to do updates and once again they failed.

So I decided to run another reimage scan to see if the problems were gione - after all 2 repairs now with 2 different products? I was soprely disappointed. Not only did it find a whole load of problems, but it now found a problem marked 'SERIOUS'. It turned out to be a Trojan attached to the file the techs had downloaded from Tweeking.com!!!!!

I did another Reimage 'repair' and once again there were 174 updates to download and install from Microsoft.

I left my PC to do this and went to work.

On my return, I find that my PC has crashed and will not reboot.!!!

I contacted support - who once again said 'Don't worry - we will get it back running perfect for you'.

Once again, I got no email and once again the tech was late. Over 2 hours this time.

He couldn't get anywhere with my PC and then said that the damage was outside of their 'support' and I would have to pay £70!!!!

I thought this was outrageous, but was desperate for my PC to be fixed.

After a whole night with no sleep and 8 hours with the tech - he was unable to fix it and said that I needed to do a clean install! This I am more than capable of doing myself.

So - if you're still reading - DO NOT be tempted to use this company. EVERYTHING they claim are LIES

I DID get my money back - BUT that is little consolation, now that I have a PC which is USELESS - all thanks to THEM.

I AM NOT HAPPY (This will be copied to as many forums/feedback sites as I can find - these people need to be stopped!)

Pros
Finds problems
Cons
Creates even more problems!!!
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Paid Customer
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Overall rating 
 
2.3
Ease of Use 
 
4.0
Features 
 
3.0
Effectiveness 
 
1.0
Support 
 
1.0

reimage

Told my p c was so bad a thecie would have to do it at at a further cost of $99. Argued, got it down to $60 more.They used thisisuDax, a FREE junkware removal tool and revouninstaller to remove avast security and its associated 1766 files .Still slow, get unresponsive pages, downloads fail.I despair. Trying to cont. them, no response yet. All a con. Stay clear. Having paid a total of c£66 I expected my pc to work as it originally did but it is little better. Going to ask for my money back. Wish me luck.

Pros
They did all the work remotely
Cons
Little improvement, conned into paying more.
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Paid Customer
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Overall rating 
 
4.5
Ease of Use 
 
5.0
Features 
 
3.0
Effectiveness 
 
5.0
Support 
 
5.0

Reimage software review

It did not work at ALL!!! You will never get your money back!

Pros
None
Cons
It is a rip off
Which kind of user you are/were?
Paid Customer
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Overall rating 
 
4.3
Ease of Use 
 
4.0
Features 
 
3.0
Effectiveness 
 
5.0
Support 
 
5.0

Fixed Blue Screen of Death Problem

I am a home / small business user.

Our computer had started to crash and the blue screen of death and error codes occurred frequently for an unknown reason.

I purchased Reimage softtware.

After the first scan....it was necessary to run Reimage in safe mode as instructed.

The software identified the damaged files and replaced them.

My computer is functioning perfectly for many months now without any problems.

I will renew the yearly subscription no bother and am glad to have such a programme available.

I would recommend Reimage highly.

Pros
Excellent Job done
Cons
None
Which kind of user you are/were?
Paid Customer
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