Reimage PC Repair Review - Pros & Cons, 125+ Real User Reviews

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Ratings (the higher the better)
Ease of Use
Is this software easy to install and use?
Features
Are the features enough for you?
Effectiveness
Does this software help?
Support
How is their technical support?
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139 results - showing 1 - 35  
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Overall rating 
 
2.0
Ease of Use 
 
5.0
Features 
 
1.0
Effectiveness 
 
1.0
Support 
 
1.0

Reimage

It didn't work. My computer runs slower and has even more problems. I almost lost all my photos on an external disk, used the driver detective to get them back again and now it's screwed up again. My photos are back but it takes forever to load them up. Refund is in process. It shouldn't have to cost anything and Norton didn't detect it either that it was bad which should tell you that it's okay but it's not.

Pros
It doesn't work at all; same problem
Cons
None
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4.0
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5.0
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5.0
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5.0
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1.0

Worked wonders on XP and Windows 7 but beware of support

This has solved many problems over the years, I have used it on a couple of generations of computers and Windows, and have come to depend upon it. However, one time, when it stopped in mid stride, I contacted support. Ended up speaking from someone in India or Bangladesh. Came on to my computer and called up a log of all errors that had occurred over the past couple of years, all of which had been corrected in the past. Told me that he could "correct" them for a fee in excess of $100. I terminated the call and restarted the program in safe-mode. It ran fine and corrected any problems that had existed. I just bought a new Windows 10 computer and decided to check reviews before installing Re Image and was amazed to see all the negative review. I would say that the program is a world beater but stay away from Tech Support. I note that MalWare picks out anything to do with Re Image as bad stuff. I don't know why,

Pros
Terrific Program to keep computer running as it should.
Cons
Support routes you to a scam
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Overall rating 
 
4.3
Ease of Use 
 
5.0
Features 
 
4.0
Effectiveness 
 
4.0
Support 
 
4.0

I found the service via Google. After reading reviews I deducted it's not a spam. I paid for one year license. The license key was sent to me via email however I did not immediately see where to type it. I called the Support number and spent 30 minutes listening to the support person explaining why my laptop was not working efficiently and she explained in a long way that an upgrade to the 5-Year license is beneficial. This was the only disappointing bit as it felt like a hard sell. The lady was insistent on making me understand that I need the upgrade. I turned out I did not need to talk to the support at all. Putting in the licence key fixed my laptop issue automatically. I may have other issues later on and I wanted to have the option to decide on an upgrade at a reasonable time later.

Pros
Fast, reasonably priced
Cons
Hard sell
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4.0
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5.0
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4.0
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4.0
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3.0

Reimage Problem

Reimage may be good for most things. However, it does nothing to correct u bad User File Problem. Talked ot a Rep on line and they said they did not see my purchase, even though it is on My Charge Card??

Then I was told I would have to pay a sepatate fee to use the online service!! That certainly got my attention!
If the program could fix this User File problem it would be good. The fixing of the Stack is a good feature however

That stll leaves me unhappy with there service to help my problem.

Pros
Does a good job of scaning the system.
Cons
It does nothing for User Files problem!
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3.3
Ease of Use 
 
5.0
Features 
 
3.0
Effectiveness 
 
1.0
Support 
 
4.0

Extra Costs

In addition to the initial space cost be prepared to spend between 100 and $300 additional to get your job done.

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2.8
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5.0
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2.0

don@t waste your money

Dont waste your money. Was expecting this would sort out my DLL missing file problem. No such luck still have it and £20 lighter.

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2.0
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5.0
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Be Aware

Before using this product I had 3 windows downloads. after it scanned my computer I had 87 important windows downloads, my windows power shell was disabled and I had 102 registry errors. Steer clear of this product.

Pros
East to use
Cons
Created more problem than fixed
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3.0
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5.0
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3.0
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3.0
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1.0

don't bet on it

Found this while searching for fixes for a specific issue, which this did not resolve. However, the registry seems intact. Full run fix took 8 hours, far greater than the 1 hour on their popup window. While rounding back, since this did not resolve the original purchase intent, with customer service, I'm now told they must remotely access the machine.

Pros
automated
Cons
support means remote access
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Overall rating 
 
5.0
Ease of Use 
 
5.0
Features 
 
5.0
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5.0
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5.0

worked good for my malware problem

took all nite on my older computer while installing but runs great now worth every penny thanks again

Pros
worked for computer visus removal
Cons
none
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3.8
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5.0
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4.0
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4.0
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2.0

don't buy it

I paid 199.00 for a lifetime antivirus. They say a third party was responsible but they are out of bussiness now. so my lifetime antivirus is no longer active w/o paying a yearly fee. That is " bull "They take no responsibilty for their software. Thay should be responsible when a vendor of their is selling their product and never mentions any third party.I was always led to believe they were the providers. How deceptive is that!!!!!

Pros
works well enough
Cons
no one in control of their cust. satisfaction
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Overall rating 
 
4.5
Ease of Use 
 
5.0
Features 
 
3.0
Effectiveness 
 
5.0
Support 
 
5.0

Reimage software review

It did not work at ALL!!! You will never get your money back!

Pros
None
Cons
It is a rip off
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Overall rating 
 
3.5
Ease of Use 
 
5.0
Features 
 
5.0
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1.0
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3.0

More harm than good

During fix it removes all updates, When windows reinstalls updates the computer will not reboot. Finally getting the computer repaired I upgraded to 8.1 which fixed the update problem. Will never run again.

Pros
none
Cons
computer crashes
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Paid Customer
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Overall rating 
 
5.0
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5.0
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5.0
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5.0
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5.0

Lex Gal

I can't say enough about this program. My computer had been infected with something. I was getting script errors every few seconds. I did all the fixes I read about, but none worked. Then windows crashed. I purchased this program after I read it replaced damaged files as mine could not be repaired. I ran the program and left my computer on all night as it after 1 am and I was in a panic.

This program repaired my computer and now it is running like new. I am running IE10 and Windows 7 Home. If you are experiencing the above type problems, then buy it. I am one satisfied customer. I just knew I would have to spend a couple hundred to fix it. Thanks so much for a great product.

Also, I had to email support and the tech took care of my problem right away and was so polite and professional.

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3.0
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5.0
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5.0
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1.0
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1.0

Nice if it works but didn't work on my problems with my computer

I went to this site because I was told it was free to try. It is free to try but if you have anything needing fixing which we all do, then you have to pay. If you have more than one computer and want to use it on all of them, then you have to pay more. I got a free trial of AVG and it did all the same things and repaired the problems with my computer.

Pros
Easy to use
Cons
Didn't work for the problems on my computer
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Overall rating 
 
5.0
Ease of Use 
 
5.0
Features 
 
5.0
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5.0
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5.0

this is this best kit ever

never ever have I had any problems with this kit. it always produces a great result in repairing my computer. I will always purchase this kit !

Pros
just click and it's all done for you
Cons
have not found any yet
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4.0
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5.0
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5.0
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5.0
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1.0

Not for the novice but works well.

We had a pc that was seriously infected and also had a bad HD. After replacing the HD and imaging system over, we were able to cleanup all. After all that work the only windows 7 feature that was not working(and it is very important) was windows update service.

Not wanting to be beat by this we tried, in vain, for days to repair this. As a Microsoft partner company no help from them was able to resolve the issue. In desperation we tried reImagePlus and to our amazement it fixed all.

MCSE,MCSA

LaPines Computers

Pros
Effectiveness
Cons
Support
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Overall rating 
 
5.0
Ease of Use 
 
5.0
Features 
 
5.0
Effectiveness 
 
5.0
Support 
 
5.0

Reimage repair

I somehow contracted that nasty virus Live Security Platinum and was afraid that I would have to buy another computer. I accidentally got the virus when I went into a job finders site and somehow it was too late to click out of the screen after my computer warned me a a dangerous download. I tried all that I knew and could not uninstall. I even tried pressing the windows box and letter R simutaneously and pressing F8 right before the computer started downloading in the safe mode. Out of desperation (four days later) I tried this download and it has been sheer bliss. No sign of the virus. Please beware of the virus mentioned above. I was almost in tears. Thank u Lord for this program. I even called their tech support and they stated they could remove by remote for approx 90 dollars, but I was able to remove by self for free!!!! This software rocks.

Pros
It worked and it was free
Cons
None that I can see
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Trial
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Overall rating 
 
3.8
Ease of Use 
 
5.0
Features 
 
3.0
Effectiveness 
 
4.0
Support 
 
3.0

virus/trojans

after running this program i ran a full scan with mcafee because while it was downloading new files it was downloading viruses and trojans that my mcafee picked up on , when i rebooted it installed the same viruses and trojans , make sure you run a full scan after it has finished doing what it does

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Overall rating 
 
5.0
Ease of Use 
 
5.0
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5.0
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5.0
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5.0

fantastic product

my windows 7 was completly messed up, corrupted files user account corrupted , things not working or never working.
I tried first with hp tech support but they were useless trying to sell me a new computer or telling me to go back to vista
or reload win7 disk. Then they told me to contact my local tech to fix it. I tried Reimage. They helped me after I ran the program and worked for hrs remotly to to fix this messed up computer. They are wonderful and really care about your computer. My computer workes better now than when it was new. I cannot believe that everything is working so good and I am completly thrilled with the Reimage program. I recommend it highly and will always use it.

Pros
fixes windows operating system
Cons
none
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Overall rating 
 
2.8
Ease of Use 
 
5.0
Features 
 
4.0
Effectiveness 
 
1.0
Support 
 
1.0

Reimage is a waste of time

Not only did it NOT work. They gave me the runaround on a refund, then stopped replying any more. I guess I'll never see my refund. Please research before using. I wish I had.

Pros
Easy to use
Cons
It fixed nothing
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Paid Customer
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Overall rating 
 
4.5
Ease of Use 
 
5.0
Features 
 
5.0
Effectiveness 
 
4.0
Support 
 
4.0

First Impressions

It certainly put my PC back in tip-top shape after being plagued with the infamous blue screen of increasing frequency. Some things to consider. 1) I noticed that after I used it to repair damaged/incomplete files and download missing files, that Windows XP suddenly had a bunch of updates, upwards of 50. So not sure whether Windows is using older files it considers to be current or if Reimage doesn't really have the most up-to-date repository of files. 2) The report could be more useful by providing an indication of whether a file was missing or replaced, plus a date/time stamp from the file on the PC and from the replacement file. 3) It is not known whether the check for malware and all that stuff is using up-to-date information or a canned set of information that is not kept current. Because of that, I still use McAfee (have some issues with this too but that's another story) and Registry Medic. Regardless, this is a better product than any of the other so called PC Fix-it type products that I have used in the past.

Cons
A bit over-priced, but not by much.
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Overall rating 
 
4.5
Ease of Use 
 
5.0
Features 
 
5.0
Effectiveness 
 
4.0
Support 
 
4.0

Comptroller

Been using for a couple of years. Does a great job. The license use to allow limited uses. Now the repair can be run unlimited uses for up to 1 year.

Pros
Seems to work great
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Overall rating 
 
4.8
Ease of Use 
 
5.0
Features 
 
5.0
Effectiveness 
 
5.0
Support 
 
4.0

Best registry cleaner

have been using reimage for about 3 months, it does great job.

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Overall rating 
 
5.0
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5.0
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5.0
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5.0
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5.0

Have yet to get a confirmation on my order. Can you please advise. Thank you, Thomas Kessler

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4.3
Ease of Use 
 
4.0
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5.0
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5.0
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3.0

Reimage saved my PC

My computer was so screwed up it would barely connect to the internet, then freeze. I read about Reimage and gave it a try. Even with a bad connection it saved the CPU from the trash bin. It took several hours, but the result was well worth it. My PC ran as fast or faster than when new. After two years of running well I had the same issues again and purchased another one year of reimage service. Presto, all repairs completed online in a few hours, and now windows system again works like new.
I would recommend to any family member or friend. No scam here, Reimage has twice rectified any and all issues with my PC.

Pros
Cleaned up all of my system woes, runs like it was new.
Cons
None so far, other than the clean up took a few hours longer than stated. Maybe there was a lot of repair, runs like new ro better now
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Paid Customer
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Overall rating 
 
2.3
Ease of Use 
 
4.0
Features 
 
3.0
Effectiveness 
 
1.0
Support 
 
1.0

it's a scam

i needed a good virus hunter and wanted a program that could repair damaged files... so i got this program about 2 weeks ago and it said to '' call this number to have program activated '' the lady who answered proceeded to request that she be able to remotely assist which i stupidly agreed to... she ran it then told me i had a trojan in my system32 driver and for $129.00 she could remove it after i had just paid to get the program... come to find out reimage repair was the source of the trojan.... so i paid to be hacked!!!! now i'm not likely to see a refund and i'm preparing to try to get the auto billing stopped.. UUGGGHHHH

Pros
ease of use, looks like it works
Cons
it actually installs trojans
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Overall rating 
 
4.5
Ease of Use 
 
4.0
Features 
 
5.0
Effectiveness 
 
5.0
Support 
 
4.0

Solved many problems

The first scan and repair takes a long time. Future runs are faster. All software and programs run faster, with no problems.
It would appear that it works best with a fast high end computer with a fast internet connection. I can't comment on support as I haven't required any. As to price, although it may seem high, I would suggest you get what you pay for and it appears a lot of work goes into designing and maintaining this software.

Pros
Much information and ease of use.
Cons
None noted so far.
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2.0
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4.0
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2.0
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1.0
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1.0

Created and previously non existing issue

I performed the free scan. After viewing the report, I decided to give the registry repair a try. After the repair and re boot, I no longer had a start menu on windows 10. I immediately rescanned the system and came up with a completely different security problem than had been listed in the previous scan. Called the 888# and spoke to a gentleman who I could hardly understand on a terrible telephone line. He wanted to go on to my computer to find out what caused the problem. When I asked him how much that would cost he said that it would cost $150 to $200. I hung up and told him I would never use their service again.

Pros
easy to use
Cons
Caused a problem
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2.3
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4.0
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3.0
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1.0
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1.0

reimage

Told my p c was so bad a thecie would have to do it at at a further cost of $99. Argued, got it down to $60 more.They used thisisuDax, a FREE junkware removal tool and revouninstaller to remove avast security and its associated 1766 files .Still slow, get unresponsive pages, downloads fail.I despair. Trying to cont. them, no response yet. All a con. Stay clear. Having paid a total of c£66 I expected my pc to work as it originally did but it is little better. Going to ask for my money back. Wish me luck.

Pros
They did all the work remotely
Cons
Little improvement, conned into paying more.
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2.3
Ease of Use 
 
4.0
Features 
 
2.0
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2.0
Support 
 
1.0

Reimage THUMBS DOWN

I have Norton Security installed and i was getting messages from Norton indicating the Reimage was a serious threat and then deleted the product after speaking with the Norton support people. Be carefull because once enrolled they will bill you annually even though you have cancelled the product thru Reimage ! ! It is a circus trying to get the automatic billing blocked . The product when installed appears to be doing good stuff but every situation is way OVER dramatized to make it seem that Reimage is the great saviour when it prob is doing NOTHING

Pros
It is easy to use
Cons
Imposible to contact company
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Overall rating 
 
3.0
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4.0
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4.0
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3.0
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1.0

Reimage Review - DO NOT BUY IT - SERVICE IS NON-EXISTENT

This sit the second year I paid for and downloaded Reimage.

They indicated it will take about one hour. It took me nearly three hours to download 82% of the software. OI had to stop, since I ran out of time. I tried a second time, no better and again a third time, worse.
I sent a message to their after sales support. All I received was an acknowledgement and a ticket number. That was on Nov 26, 2014. Despite three more reminders on my part, there has been NO RESPONSE from their support group.

I telephoned the company ans was kept waiting on the line for 35 minuted without anyone answering.

My suggestions:

DO NOT BUY THE PRODUCT. Their service is like LinkedIn, where Jeff Weiner and his crew they are the be all and end all to business social media and don't have to respond t their usets' queries and issues.

Both disgusting and despicable companies where hubris reigns supreme.

I am sending message to all computer web sites advising them of Reimages' disinterest in helping their paid users. If I was in the US, I would sue them. Unfortunately, being in China, it's impossible.

Pros
NONE to expensive for he service they offer
Cons
They do not reply to tickets - SERVICE IS DISGUSTING
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Overall rating 
 
2.5
Ease of Use 
 
4.0
Features 
 
4.0
Effectiveness 
 
1.0
Support 
 
1.0

reimageplus.com

They deserve a 0! They are completely non-supportive when their program cannot help your computer. The story is too long but I must report that They were not able to improve my computer. They BOLDLY promise a 60 day money back, no questions asked, warranty.( Ha! Ha!) After attempts to repair my computer FAILED, I asked for a refund. Their support team said of course you have 60 days for a refund, will you just try another approach. I agreed but IT FAILED to repair my computer. My refund requests now started to be treated strangely. I would receive requests for info, which I provided more than once. They did not acknowledge receiving and canceled my ticket due to my alleged non-response. (I DID RESPOND) I called and was told of course you may have a refund by Dan, but will you try one more computer to computer assist. I agreed. By the time, the appt. came up, I could no longer get on my computer. (error code 0xc000000f, Nothing will boot, load or start.) Now they start addition hoops I must jump through. (So much for that 60 day no questions asked warranty) Cathy told me I must Erase the program from my computer, for a refund to be issued. I was sent to Tech Rep, Rico, who listened to my problems and promised to send an email to process a refund. No emailed came!. I called again, Dan said oh you just need to email billing with your info. for a refund. So I did. I now have had NO RESPONSE from anyone at Reimage plus.com. This company has hidden in their site that you should request a refund within 7 days and that you must erase everything the program did. They have been the most devious site support I have had the displeasure to deal with. I have sent numerous refund requests and they do not respond at all. If you want to throw your money away buy their program, but if you have real problems it will not help and then they keep your money. Is that just DISHONEST or what? The CEO reports how honest they are, he must not really know what goes on with the people who have serious computer issues that his program cannot help. VERY BAD experience with a VERY BAD company! DO NOT BUY Reimageplus.com! is my HONEST opinion!!

Pros
Great concept
Cons
Does not work - they will not refund!
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Overall rating 
 
4.3
Ease of Use 
 
4.0
Features 
 
3.0
Effectiveness 
 
5.0
Support 
 
5.0

Fixed Blue Screen of Death Problem

I am a home / small business user.

Our computer had started to crash and the blue screen of death and error codes occurred frequently for an unknown reason.

I purchased Reimage softtware.

After the first scan....it was necessary to run Reimage in safe mode as instructed.

The software identified the damaged files and replaced them.

My computer is functioning perfectly for many months now without any problems.

I will renew the yearly subscription no bother and am glad to have such a programme available.

I would recommend Reimage highly.

Pros
Excellent Job done
Cons
None
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2.5
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4.0
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2.0
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3.0
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1.0

A disappointment

After I paid and got the license # I ran a scan. Scan complete, "Repair system" . A window opened selling the license again. It said "Expired"! Chatted with support and got a new #. That worked. A week later I ran the scan again... same problem.
During normal surfing it popped up in a new window and said "3 viruses found! Run a scan". and then the hype about the expired license and buy it again.
Having used Paypal, I initiated the resolution process. Waiting for results within 20 days.
Almost as bad as the old PC Doctor malware. Removed with Revo uninstaller.

Pros
Easy interface
Cons
Acts like malware
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2.3
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4.0
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2.0
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1.0
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2.0

Terrible Software

First let me say, I was a software tester for several companies, including Microsoft, for more than 10 years.

I purchased your software to fix one problem – the vundo Trojan. You advertised in more than one place on the net that your software could fix that, and instead screwed up my computer. It did not get rid of the trojan, even though I ran Reimage more than 3 times. It took me 3 days and 3 other softwares to finally get rid of the Trojan. Your product advertised it could take care of the problem, not only did it do that, but it has screwed up all of my windows updates. I will have to contact Microsoft to try and straighten out my windows updates.

I have tried running Reimage at least 6 times to straighten out my windows update, it does not fix that problem. And in trying to fix the problem your software created, reimage ties up my computer for hours, so that I cannot use it for anything else. It just keeps deleting all the updates and reinstalling them over and over, but does not fix the problem that it created.

Your software is in no way ready for public use. It is sluggish and creates problems, instead of fixing the ones it says it can repair.

I want the $45 that I paid you for this software immediately credited back to my credit card. I am uninstalling your software, and if it causes me further problems, you will be hearing from me.

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