I had problems with MS Word 2016 freezing, disappearing/returning. Reimage scanned my PC ($39.95) and reported Trojans/viruses. Paid $99.99 for fix as I need my PC to edit for my job. Result?
1st attempt - didn't fix - also 2nd attempt didn't fix. Next day, 3rd attempt - same result - except now I have TWO users on my PC - myself and Owner. Myself has no docs. Owner has no bookmarks (which I need). Disputed payment with credit card company. Called Reimage to discuss with Finance Dept. Said they would call back. They didn't. Several hours spent on phone. $140 spent trying to fix PC. Don't believe I had any Trojans/viruses - they just tell you that to upsell the service. Also try to upsell 1-2 year service. I feel stupid at being conned by these people, but PC World and others recommend them! I hope I can get a refund. They guarantee for 7 days. I'm going to call every day if I can find the time an am able to deal with the total frustration.